Inspection terms

These terms apply to every Damp Inspection, Possession Check and re-scan you book with Megahedge. Please read them before the visit. They sit alongside our general terms of use.

What the inspection covers

• A visual check and a non-destructive scan of the walls, ceilings, skirting and accessible floors of every room in the home you booked, using a pin and pinless moisture meter, a thermal camera and a hygrometer.
• Reference readings on a wall known to be dry, with every other reading compared against it.
• Extra attention to bathroom walls, the ceiling below the bathroom above, the kitchen sink wall, external walls, window sills and frames, balcony and utility drains and, for top floors with access, the terrace.
• For a Possession Check, seepage-related snag items such as missing grout, unsealed sanitary fittings, window frame gaps and balcony floor slope, plus the Defect Claim Pack.
• A report within 24 hours of the visit, with photos, thermal images, readings, a severity grade, the likely source as our opinion and a plain next step, followed by a call with the inspector.

What the inspection does not cover

• No drilling or opening up. We do not drill, cut, chip or open walls, floors or ceilings, and we do not lift tiles or remove fittings, panelling or furniture.
• Not structural. The report is not a structural engineer's report and does not comment on whether the building is structurally sound.
• Not electrical, gas or fire. We do not inspect wiring, gas lines, fire systems or lifts, though we will note an obvious water and wiring hazard if we see one.
• Not valuation or title. We do not value the property or check ownership, approvals or documents.
• Not legal advice. The Defect Claim Pack organises evidence and gives a letter template. Any claim or dispute is yours, with your own lawyer if you want one.
• No repair work. We do not repair, waterproof or recommend contractors.
• Not a compliance test. We do not test whether construction meets any code or standard.

Limits of the method

Moisture meter readings on plaster and masonry are relative to the dry reference wall in the same home, not a laboratory moisture content. Salts in plaster can raise readings on a dry wall. Thermal images show surface temperature, and cold pipes, air flow, reflections and shiny surfaces can create patterns that look like damp, which is why we check thermal patterns with a meter.

• Readings behind tiles, cladding, built-in wardrobes and heavy furniture are limited, and areas we cannot reach are listed in the report.
• Damp can come and go with the weather. A visit in the dry season may not show a leak that appears only during heavy rain. The report says what the home showed on the day.
• Finding no damp on the day does not mean the home will never leak.

Your responsibilities

• Arrange access for the full booked slot, with permission from the owner, seller, builder or landlord for us to inspect and photograph the home.
• Give us a correct address, home size and access contact.
• Tell us about any area that must not be touched or photographed.
• Make the terrace, utility areas and balconies reachable if you want them checked.

If our inspector arrives and cannot get in, or access is cut short, the refund policy applies. Areas we could not reach are recorded as not inspected.

The report is an opinion

The report records what our inspector saw and measured on the date of the visit, and states the likely source of any damp as a professional opinion based on that evidence. It does not promise that every leak has been found, and it is not a warranty of the home's condition. Conditions change after the visit, so the report speaks only for that date.

Sharing the report

You may share the report with the seller, builder, landlord, lawyer or lender. Share links hide your name and contact details. People you share it with rely on it on the same terms and within the same limit of liability as you.

Limit of liability

If we are negligent in carrying out an inspection, our total liability to you and anyone you share the report with is limited to the fee you paid for that inspection. We are not liable for the cost of repairs, a change in the price of the home, lost rent or other indirect loss. Nothing in these terms limits liability that cannot be limited by law, including your rights under the Consumer Protection Act, 2019.

Questions about a report

If you think something in a report is wrong, write to support@megahedge.si within 30 days of delivery with the finding you disagree with. We will review the evidence and, where we got something wrong, correct the report. If you are still not satisfied, write to our grievance officer.

Governing law

These terms are governed by the laws of India.