Grievance officer

Most questions are settled quickly by our support team at support@megahedge.si. If you have already written to support and are not happy with the answer, or your complaint is about how we handle your personal data, write to the grievance officer.

What the grievance officer does

The grievance officer is the person at Megahedge responsible for receiving and resolving complaints from customers and from anyone whose personal data we process. The role covers grievance redressal under the Digital Personal Data Protection Act, 2023 and complaints from consumers about our services. The officer reviews the complaint independently of the team involved, can ask for the inspection photos, readings and messages, and can order a correction, a refund or a return visit where we got something wrong.

The grievance officer's name will be published on this page when the appointment is made. Until then, complaints sent to the address below go directly to the person handling the role.

What you can complain about

• A booking, a missed or late visit, or the conduct of an inspector.
• A finding in your report that you believe is wrong, after you have asked support to review it.
• A refund or charge under our refund policy.
• A Monsoon Watch kit, deposit or monthly fee under the rental terms.
• How we collect, use, share, keep or delete your personal data, including a request under the privacy policy that we have not answered.

How to reach the grievance officer

Email grievance@megahedge.si with the subject line "Grievance", or write to the Grievance Officer, Megahedge Trading Private Limited (CIN U46100JH2026PTC027509), Office No-35, Roshpa Tower, 5th Floor, Main Road, Ranchi, Jharkhand 834001, India. Please include:

• Your name and the mobile number or email address you booked with.
• Your booking or report reference, if you have one.
• What happened, with dates.
• What you would like us to do.
• Any messages, screenshots or documents that help explain it.

Please do not send us identity documents unless we ask for them. If we need to confirm who you are before acting on a data request, we will tell you what we need and why.

How quickly we respond

1. We acknowledge your complaint within 24 hours, with a reference number.
2. If we need more information, we ask for it in that first reply or soon after.
3. We aim to resolve your complaint within 15 days of receiving it. If a complaint needs longer, for example because a return visit is needed, we tell you why and when to expect an answer.
4. We send you a written decision explaining what we found and what we will do.

If you are still not satisfied

You can take the matter further. For a complaint about your personal data, you can approach the Data Protection Board of India once you have used our grievance process. For a complaint about our services, you can approach the consumer commission under the Consumer Protection Act, 2019. Using our process first does not take away either right.

Complaints about a builder or seller

The grievance officer handles complaints about Megahedge. We cannot take up a dispute with your builder, seller, landlord or society. For a defect in a new flat, our Defect Claim Pack organises your evidence, and our RERA guides explain how state authorities take complaints.