Refund and cancellation policy

Plans change, especially when a sale is still being negotiated. This policy explains what happens to your payment if you move or cancel a Damp Inspection, Possession Check or re-scan. Monsoon Watch deposits and fees follow the Monsoon Watch rental terms.

Free cancellation up to 12 hours before

Cancel at least 12 hours before the start of your booked slot and we refund the full amount you paid. Write to book@megahedge.si or reply on the WhatsApp booking thread. The 12 hours are counted from the time we receive your message.

Rescheduling

You can move a visit to another available slot at no charge if you tell us at least 12 hours before the booked slot. If the seller or builder moves the date at short notice, tell us as soon as you know and we will try to find a slot that works.

Late cancellation or no access

If you cancel within 12 hours of the slot, or our inspector reaches the home at the booked time and cannot get in, the inspector's time and travel are already committed. In that case we keep the travel and slot charge stated at booking and refund the rest. You can choose instead to move the payment to a new slot, and we will apply the same charge only once.

• If the inspector waits and access is given late, we inspect for the time left in the slot. Rooms we cannot cover are listed as not inspected, and you can book a short return visit.
• If access is refused partway through, we report on what we could inspect and do not refund the inspection fee for the work already done.
• If the home turns out to be larger than booked, we will tell you the difference before starting. If you decline, we inspect the rooms covered by your booking.

If we cancel or are late

If we cancel, or our inspector is so late that the visit cannot go ahead, you get a full refund or a new slot of your choice at no extra charge. Bad weather and city disruptions sometimes force us to move a visit. We tell you as early as we can.

After the inspection

Once an inspection has been carried out and the report delivered, the fee is not refundable because the work has been done. If you think the report has a mistake, write to support@megahedge.si and we will review it as set out in the inspection terms. If we do not deliver the report within 24 hours of the visit, tell us and we will put it right.

Re-scans

The same rules apply to a paid re-scan. The free re-scan included with a Possession Check must be used within 90 days of the original visit. If you cancel it late, you can rebook it once within the same 90 days.

How refunds are paid

Refunds go back to the UPI ID, card or account you paid from. We start the refund within 5 working days of confirming it, and the time it takes to reach you depends on your bank or card issuer. GST is refunded along with the fee where it applies.

Questions and complaints

Write to support@megahedge.si about any refund. If you are not satisfied with our answer, write to our grievance officer at grievance@megahedge.si. This policy does not affect your rights under the Consumer Protection Act, 2019.