Privacy policy

Megahedge inspects homes for dampness and seepage and writes reports about them. To do that we need to know who you are, where the home is, who will let our inspector in, and what the inside of the home looks like. This policy explains what we collect, why, who sees it, how long we keep it and what you can ask us to do with it.

We process personal data under the Digital Personal Data Protection Act, 2023 (the DPDP Act). In this policy, "you" means the data principal: the person whose personal data it is. Megahedge, operated by Megahedge Trading Private Limited (CIN U46100JH2026PTC027509), registered office at Office No-35, Roshpa Tower, 5th Floor, Main Road, Ranchi, Jharkhand 834001, India, is the data fiduciary that decides why and how your data is used. The Digital Personal Data Protection Rules come into force in phases, and we apply each obligation as it commences.

What we collect

• Contact details: your name, mobile number and email address, so we can confirm the booking and send the report.
• The home: the address, flat number, city, home size and buying stage you enter when booking.
• Access contacts: the name and number of the seller, agent, site office or relative who will let the inspector in.
• Photos of the home: normal and thermal photos of walls, ceilings, floors and fittings, with moisture meter readings and the inspector's notes.
• Sensor data: if you rent Monsoon Watch, humidity, temperature, leak and gateway status readings from the kit in your home.
• Payment records: the amount, date and payment reference. Card and UPI details are handled by the payment provider, and we do not store them.
• Messages: what you send us on WhatsApp or email about your booking or report.

Photos show the home, not people

Our photos are of walls, ceilings and fittings. Inspectors avoid photographing residents, documents and valuables. If a person, a document or anything personal is caught in a frame by accident, it is cropped out before the report is delivered.

Why we use it

• To schedule the visit, reach the access contact and get the inspector into the home.
• To prepare, deliver and explain your report, including the call with the inspector.
• To compare readings when you book a re-scan, and to run your Monsoon Watch alerts and post-monsoon re-scan.
• To take payment, issue invoices and meet our tax and accounting duties.
• To answer your questions and complaints.

We ask for your consent when you book, start the Damp Check or rent a kit, and we tell you what the data is for at that point. You can withdraw consent at any time by writing to privacy@megahedge.si. Withdrawing consent stops further use, but it does not undo what was done before, and we may not be able to finish an inspection or keep a kit running without the data it needs. WhatsApp messages that we start are sent only if you have opted in.

The Damp Check

Photos you add during the Damp Check stay on your phone unless you choose to send them to us. If you submit the form at the end, your answers and contact details are deleted after 60 days unless you book an inspection.

Who sees your data

• The inspector assigned to your visit sees the address and access contact. That access ends once the report is delivered.
• People you share the report with. Share links hide your name and contact details, and you can revoke a link at any time.
• Service providers who host our systems, send messages and emails, and process payments, under contracts that limit them to doing that work for us.
• Authorities where the law requires it.

We do not sell your data. Our analytics tools receive only event names and coarse details such as city, home size and buying stage. Addresses, flat numbers, project names, names, mobile numbers, photos and report contents never go to analytics.

How long we keep it

We keep reports, photos and readings for 5 years, so a later re-scan can be compared against the original visit, unless you ask us to delete them sooner. Monsoon Watch sensor data is kept with the report it belongs to. Payment records are kept for as long as tax and accounting law requires. Damp Check results are deleted after 60 days unless you book.

How we protect it

Data is encrypted in transit and at rest, and staff and inspectors see only what their job needs. More detail is on our security page. If a personal data breach affects you, we will tell you and the Data Protection Board of India as the DPDP Act and Rules require.

Your rights

• Access: ask for a summary of the personal data we hold about you and how we use it.
• Correction and completion: ask us to fix data that is wrong or incomplete.
• Erasure: ask us to delete your data, unless the law requires us to keep part of it.
• Grievance redressal: complain to our grievance officer, and if you are not satisfied, approach the Data Protection Board of India.
• Nomination: name someone to exercise your rights if you die or are unable to.

Write to privacy@megahedge.si from the mobile number or email address on your booking. We may ask you to confirm who you are before we act.

Changes to this policy

If we change how we use your data, we will update this page and the date above, and tell you by email or WhatsApp where the change affects you.