Monsoon Watch rental terms

Monsoon Watch is a kit of humidity and leak sensors that watches your home through the monsoon and alerts you on WhatsApp. These terms apply when you rent a kit. Our privacy policy covers the sensor data.

What you rent

• 4 wireless humidity and temperature sensors, placed on the walls of most concern from your report.
• 2 water leak sensors, usually under the kitchen sink and behind the washing machine.
• 1 gateway with a 4G SIM and a battery backup, so the kit does not depend on your Wi-Fi.
• WhatsApp alerts for the rental period and a post-monsoon re-scan.

Our inspector places the sensors with removable adhesive. We do not drill. Monsoon Watch does not measure moisture inside a wall, does not stop a leak or shut off water, and is not a security or fire alarm.

Megahedge owns the kit

The kit belongs to Megahedge throughout the rental. You may use it only in the home it was installed in. Please do not sell, lend, open, modify or move it to another address without telling us.

Deposit, fee and minimum period

You can extend the rental month by month. If you end it before 3 months, the fee for the rest of the minimum period is still due. Prices are also on the pricing page, and the Monsoon Watch cost calculator works out the total for your season.

Faulty units and batteries

If a sensor or the gateway stops working through normal use, we swap it at no charge. Tell us on WhatsApp or at support@megahedge.si and we will arrange a replacement. We replace batteries in the sensors and the gateway when they run low; you do not need to buy any. You will get an alert if the gateway goes offline.

Loss and damage

• Please keep the kit where it was placed and away from direct water other than what the leak sensors are meant to detect.
• Normal wear, adhesive marks that wipe off and faults from ordinary use are our cost.
• If a unit is lost, or damaged by misuse, deliberate tampering or being moved and dropped, we may deduct the replacement cost of that unit from the deposit. We will show you the unit price before deducting it.
• If the cost is more than the deposit, we will ask you to pay the difference.

SIM and connectivity

The gateway uses a machine-to-machine (M2M) SIM from a licensed telecom operator, registered to Megahedge as the owner of the kit. The SIM may be used only by the gateway. Please do not remove it or use it in another device. Mobile coverage varies, and alerts depend on the network being available.

Return

1. Tell us when you want to end the rental, after the minimum period.
2. We collect the kit during the post-monsoon re-scan visit, or at a time agreed with you.
3. We check each unit and refund the deposit, less any loss or damage deduction, within 7 working days of collection to the account you paid from.
4. If the kit is not returned within 30 days of the rental ending, we will treat it as lost and may keep the deposit and ask for the balance.

Recycling and e-waste

Because Megahedge owns the kits, we handle units and batteries at the end of their life. They are sent for recycling through authorised channels under the E-Waste (Management) Rules, 2022 and the Battery Waste Management Rules, 2022. Please do not throw a sensor or battery away; return it to us.

Liability

Monsoon Watch is a monitoring aid. An alert may be delayed or missed if the network, power or a sensor fails, so please keep checking your home yourself. To the extent the law allows, our liability under these terms is limited to the rental fees you paid for the kit. Nothing here limits your rights under the Consumer Protection Act, 2019.

Governing law and complaints

These terms are governed by the laws of India. Complaints go to support@megahedge.si, then to our grievance officer.